Case Study: Air Quality Systems Inc.

Quality Systems Inc. Was founded in 1984 and is based out of Richmond, Virginia. Their mission is to make up the customers forest of life by creating, manufacturing, and marketing innovative energy-recovery products. They manufacture ventilation, air-cleaning, and heating equipment for residential and light commercial message applications. Sales sire been Increasing consistently and were expected to reach $12 million for the year.The 4 profound areas privy specialize in are design, assembly, steel fabrication, and the manufacturing of aluminum heat recovery ventilators. The Hers accounted for 2/3 of the projected $12 million sales. 60% of parts were procured from suppliers and the other 40% were produced In house. Patrick Wallace Is the plant private instructor and is in charge of quality control. He watches over 2 technicians who are supposed to do quality checks and testing. Issues 1 .The problem is the foam insulation for a batch of Hers manufactured at the plant is peeling , take Pat to believe the equipment would malfunction. 2. Suffolk, a local manufacturer, whom ASS has never had a quality problem with, supplied ASS with he malfunctioning product. 3. Some customers may have already received reproachive products and all merchandise has to be ceased In order to make sure quality Is on point. What cause the Issues 1 . A lapse In Judgment on the 2 technicians who are supposed to do the quality checks and tests.The defect should have been noticed on the 1st HER that came through. And definitely should have been noticed before any orders went out. 2. perhaps the growth of business and sales. This could lead Suffolk as well as Asss quality control team to possibly be overwhelmed. Missing where they had made the mistake. Recommendations e wise to give Patrick a team of 5 technicians kinda of only 2. This would give him the ability to assign each technician a specific job. For ex.Having 1 technician inspect at the beginning of the job, another at the end, one specifically to focus on the HER adhesive, etc. To solve your impression with Suffolk you could approach them with the malfunction youve 1 OFF contract with them. As far as dealing with the orders that have gone out that may malfunction, you would have to do a recall for any product thats been sold. date back to when the order from Suffolk that you noticed the malfunction from, came in.